Refund & Cancellation Policy
Clear and transparent policies for subscription cancellations and refund requests.
Last Updated: August 13, 2025
At Dizibook, we strive to deliver a reliable and transparent booking management platform for our customers. This Refund & Cancellation Policy outlines the conditions under which subscription fees may be refunded or subscriptions cancelled.
1. General Terms
- By subscribing to any Dizibook plan, you agree to this Refund & Cancellation Policy.
- This policy applies to all subscription plans, including Basic and Premium.
2. Refund Policy
2.1 Non-Refundable Fees
Important Notice
All subscription fees are non-refundable once paid, except where required by law.
No refunds will be issued for:
- Partial months of service
- Unused features or unused periods in an active billing cycle
- Downgrades made mid-cycle
2.2 Eligible Refunds
Refunds will only be issued in the following cases:
- Proven double billing or duplicate charges caused by a technical error.
- Technical issues that prevent you from accessing the Service, where Dizibook is at fault and unable to resolve the issue within a reasonable time.
- Cases covered under applicable consumer protection laws.
2.3 Refund Process
Step 1: Submit Request
Requests must be submitted to:
billing@dizibook.com
Within 7 days of the billing date
Step 2: Processing
Approved refunds will be processed within 7–10 business days via the original payment method.
3. Cancellation Policy
3.1 User-Initiated Cancellations
Easy Cancellation Process
You may cancel your subscription at any time from your Dizibook account dashboard or by emailing billing@dizibook.com.
- Cancellations will take effect at the end of your current billing cycle.
- You will retain access to paid features until that date.
3.2 Trial Period Cancellations
15-Day Free Trial
- • The 15-day free trial can be cancelled anytime before expiry without charges.
- • If you do not cancel before the trial ends, your registered payment method will be automatically billed for the selected plan.
3.3 Company-Initiated Cancellations
Dizibook reserves the right to suspend or terminate accounts for:
- Breach of our Terms & Conditions
- Illegal, fraudulent, or abusive activities
No refunds will be provided for such terminations unless required by law.
4. Contact for Refund & Cancellation Queries
If you have questions about refunds or cancellations, contact us at:
billing@dizibook.com
Phone
+91 99002 12399
Address
Dizibook Softwares
Hassan, Karnataka, India
Complete Address:
Dizibook Softwares
No 643, Hoysala Street, 1st Cross
Neharu Nagar, Belur
Hassan – 573115, Karnataka, India
Frequently Asked Questions
Can I get a refund if I cancel within the first few days?
Refunds are only provided in specific circumstances outlined in section 2.2. Generally, subscription fees are non-refundable once paid. However, you can cancel your subscription at any time to prevent future charges.
What happens if I cancel during my trial period?
If you cancel during the 15-day free trial, you will not be charged anything. Your access will continue until the trial period ends, after which your account will be downgraded to a free tier or suspended.
How long does it take to process a refund?
Approved refunds are processed within 7-10 business days via the original payment method. The actual time for the refund to appear in your account depends on your bank or payment provider.
Can I downgrade my plan instead of cancelling?
Yes, you can downgrade from Premium to Basic at any time. The downgrade will take effect at your next billing cycle. No partial refunds are provided for downgrades made mid-cycle.
What if I was charged twice by mistake?
If you believe you were charged twice due to a technical error, please contact billing@dizibook.com immediately with details of both transactions. We will investigate and process a refund for any duplicate charges within 7 days of your report.
Important Notes
Billing Cycle
Cancellations take effect at the end of your current billing cycle. You'll continue to have access to all features until that date.
Data Protection
Your data is protected even after cancellation. We follow our data retention policy as outlined in our Privacy Policy.
Need Help with Your Subscription?
Our support team is here to help you with any questions about your subscription, billing, or account management.