Privacy Policy - Dizibook

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dizibook Softwares, No 643, Hoysala Street, 1st Cross, Neharu Nagar, Belur, Hassan - 573115, Karnataka, India.

Application refers to Dizibook, the software program provided by the Company.

Service refers to the Application or the Website or both.

Website refers to Dizibook.com, accessible from https://dizibook.com

Personal Data is any information that relates to an identified or identifiable individual.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

In certain cases, we may also request identity verification details (such as GST number for Indian business accounts) where required by payment processors or applicable law.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may anonymise and aggregate Usage Data for analytics, security monitoring, and fraud prevention purposes.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

Google
Facebook
Instagram
Twitter
LinkedIn

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

Types of Cookies We Use

Necessary / Essential Cookies

Type: Session Cookies

These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts.

Functionality Cookies

Type: Persistent Cookies

These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

These Cookies identify if users have accepted the use of cookies on the Website.

For non-essential cookies (such as analytics or marketing cookies), where required by law (e.g., GDPR), we will request your explicit consent before enabling them and provide you with a means to manage cookie preferences at any time.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.

Lawful Basis for Processing (GDPR/DPDP)

Where required by law, we process your personal data only when a lawful basis applies. This includes:

Performance of a contract with you (e.g., booking and payment processing).
Compliance with legal obligations (e.g., tax record-keeping).
Our legitimate interests (e.g., fraud prevention, analytics, improving services).
Your consent (e.g., for marketing communications, non-essential cookies).

You can withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Sharing Your Personal Information

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Third-Party Processors

We use reputable third-party vendors for hosting, analytics, payment processing, customer support, and other functions. These processors are contractually obligated to process your personal data only in accordance with our instructions, maintain confidentiality, and apply appropriate security measures in line with applicable data protection laws.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Example Retention Periods

Booking and transaction data: up to 7 years (to comply with tax laws).
Account data: retained while account is active and for 2 years after closure.
Security logs: typically retained for 1 year.

When retention is no longer required, we will securely delete or anonymise the data.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located.

International Transfer Safeguards

Where required by applicable law (e.g., GDPR), we will only transfer your personal data to countries that have been recognized as providing an adequate level of data protection or by using legal mechanisms such as Standard Contractual Clauses, binding corporate rules, or your explicit consent.

Your Data Protection Rights

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Your Rights Include

Right to access your personal data
Right to request corrections and deletion
Right to restriction of processing
Right to data portability
Right to object to certain processing activities
Right to withdraw consent

To exercise your rights, contact us at contact@dizibook.com. We will respond within the legally prescribed timelines.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Breach Notification

If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay and within the timelines required by law (e.g., 72 hours under GDPR, as soon as practicable under the DPDP Act).

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

Higher Age Thresholds

In some jurisdictions (e.g., under the GDPR), the minimum age for online consent may be higher than 13. Where applicable, we will comply with those requirements and will not knowingly collect personal data from individuals below the required minimum age without verified parental consent.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

Material Changes

If the changes materially affect your rights or how we use your data, we will seek your consent again where required by law before the updated policy applies to you.

Contact Us

General Privacy Questions

Email: contact@dizibook.com

Phone: +91 9900212399

Website: Contact Us Page

DPDP Act Grievance Redressal

Grievance Redressal Officer: Prakash Palaniswamy

Email: prakash@dizibook.com

We will acknowledge your grievance within the timeline prescribed by law and aim to resolve it promptly.

Address:
Dizibook Softwares
No 643, Hoysala Street, 1st Cross
Neharu Nagar, Belur, Hassan – 573115
Karnataka, India